Who should attend the Proactive Support Certification Course?
IT Professionals looking to help resolve issues early, reducing downtime and data loss.
No technical knowledge outside of the basic concepts of providing IT services and support to users is required.
Why should I attend?
- Discuss Proactive Support stories with industry leaders and peers.
- Enhance peace of mind by delivering solutions, versus reacting to a problems.
- Show your customers that you are committed to proactively solving issues before they become major problems.
- Get a listing on the PSP Locator, with your own brand and stories.
- Certification, with a logo and informational link.
What will I learn in the course?
- The value of being proactive vs. reactive
- Learn ways to make Proactive Support more real.
- Knowledge of proactive support strategy
- Proactive Support Professional methodology
- Disaster planning
- How to position your support offering with customers/decision makers
What does the exam cover?
All exam questions are based on information or situations discussed in the course, which is a part of the certification.
How can I prepare for the course?
Read and submit your Proactive Success Stories.
Is this a Watchman Monitoring Certification?
No. The content of the course is distilled from years of providing Proactive Support. While Watchman Monitoring is a product centered in enabling proactive support, there is no relation between the content of the Proactive Support Certification course and the use of any specific product.
Users of Watchman Monitoring who are interested in getting more from their subscription are welcome to book time with support via https://www.watchmanmonitoring.com/schedule