It’s the time of the year for giving, and we’re happy to present you with another Watchman Monitoring Server update. One-click Issue Muting, Custom Branding, API, and Integrations Starting today, emailed problem reports include one-click issue muting (at 7- and 30-day intervals) and are streamlined to better integrate into all ticketing systems. We’ve also […]
News
Happy Holidays! One-click muting, updated API, and many more new features on the way
Thursday, December 26th, 2013 / NewsProactive Support Services
Friday, November 22nd, 2013 / NewsThe IT industry has long used Managed Services to describe the practice of providing customers total computer care, usually for a fixed per-month cost. Watchman Monitoring is a great fit for Managed Service Providers who are responsible for Mac and Linux computers. Our agent locates problems on monitored computers as soon as they start, allowing the […]
The Hidden Cost of Free Software Upgrades
Tuesday, October 22nd, 2013 / NewsWith Mavericks being free, users -now more than ever- are encouraged to take on the role of IT manager. When it works, this is great and can certainly reduce a Mac’s total cost of ownership even further. I wonder, when things go wrong, how many people will actually reach out for help? Often I get […]
Virtua Computers – A Case Study
Thursday, October 3rd, 2013 / Case Studies, NewsJustin Esgar started Virtua Computers in 2008, after a five year stint as an IT professional. Seeing a tremendous opportunity in supporting Apple users, he dove in head-first, snapped up a MacBook Air the day they came out, and got to work. Being no stranger to the needs of Apple users and adept at supporting […]
Boom Consulting – A Case Study
Friday, September 6th, 2013 / Case Studies, NewsJeremy Pihl of Boom Consulting in Central Florida really loves what he does – and he does it well. As one of the most highly certified Apple consultants in the State, Jeremy knows how to handle virtually any problem that his customers can throw at him. This has made him one of the state’s most […]