The following are some of the questions we get asked, read more at our support site
What does Watchman Monitoring Do?
Watchman Monitoring alerts you when your end users’ computers have problems
What defines a “non-invasive agent”?
Our agent does nothing but report issues, leaving all repairs to be worked out with you & your clientele
The monitoring agent does not modify any files or logs on the monitored computer.
How will I know which computer has the problem?
Each emailed report contains the computer’s serial number, computer name, user’s short name, and the Client Group you’ve assigned.
Will I get an email when my Watchman Server receives an error report from the client I installed?
Yes, your Watchman Monitoring server sends an email when an issue is reported, allowing you to coordinate corrective action with your end user.
What is a “Client Group”?
The Client Group is an arbitrary name which you set during installation, for the purpose of sorting and identification
How does Watchman Monitoring know there is an issue on my end users’ computers?
Your Watchman Server receives reports from the Monitoring Client which you are able to deploy any computer you choose.
How can I prevent my Watchman Server from sending one email per day about a given issue, once I’ve scheduled a time to address the issue?
You may mute any given problem report regarding any given client by clicking the URL contained in every email we send. The server will resume daily warnings once the mute-until date has passed, or if a problem re-occurs.
Will the Monitoring Client fix any of these issues?
No. The Monitoring Client will not effect any file on your clients’ computers.
There is no risk of your, or one of your employees, accidentally installing incompatible software, or
Wow, that all sounds really easy, what’s the hard part?
Choosing to start your 30 day trial.
Well, yeah I’m interested in a 30-day free trial, but I still want to know… What does Watchman Monitoring _do_?
We’ve got a full list available to subscribers and interested parties at our Forum Site.