When a customer gets a new Mac, they might buy an AppleCare warranty, a carrying case for a laptop, and all sorts of other adapters and accessories adding up to several hundred dollars. Why not also offer to monitor their computer for life for $99?
An idea from the ASMC Conference Read More »
Allen will be discussing how to implement a Support Agreement Plan and explain the best way to collect recurring, billable, income.
Allen Hancock speaks at ASMC Austin 2014 Read More »
Watchman Monitoring was born out issues Allen Hancock faced as an Apple Specialist and Authorized Service Provider. Most retail point of sale solutions offer few tools for managed service providers. At the ASMC event, Allen will recep how he implemented proactive support in this existing infrastructure, and how others can too. If you are at the show, come say hello! Ask about the
Recurring revenue for the ASMC Read More »
When low-cost Mac Mini servers began replacing Xserves (remember those?) a movement began to bring redundant server functionality into the mix. The RAIS (Redundant Array of Inexpensive Servers) project was designed to address this need. Championed by one of the first Managed Service Providers in the Mac industry, Alex Narvey of Precursor.ca. Watchman Monitoring provides RAIS operators with early notification of
Added security for RAIS configurations Read More »
New options in the Watchman Monitoring bundle installer make mass installation easier than ever.
Streamlined Watchman Monitoring Agent mass deployment configuration Read More »
Watchman Monitoring has taken appropriate measures against the Heartbleed vulnerability. Check your sites at http://filippo.io/Heartbleed/
About the “Heartbleed” OpenSSL security vulnerability Read More »
New Features / Enhancements Issues List – Users can now view a list of current issues. Mass Muting – It is possible to mute multiple plugins from the Issues view. “Marked For Removal” was added to client status search. New search options for the Plugin State searches. Clearer layout for Muting or Ignoring specific plugins.
Server update – Early April 2014 – Issue Centric views, client status indicators Read More »
Watchman Monitoring Server will be unavailable around 8pm CST (2am GMT) for about 2 hours.
Server upgrades and maintenance downtime – April 8th, 2014 Read More »
All this year Watchman Monitoring will be awarding Free Custom Branding to those who are actively persuing a path away from the break-fix model of business. Learn more at http://34.212.152.214/mtbcpromo/
7 days left in our first promotion – Free Custom Branding for active members Read More »
New Features / Enhancements Enhanced missing client support Improved visual notification for client state Enhanced TeamViewer support Bug Fixes Fixed an issue where, in rare instances, if a plugin is ticket_muted or muted_forever when using e-mail mute links, it would cause an error Backend performance and stability enhancements Full details about this release available in the Watchman
Watchman Server Update – Mid-March 2014 Read More »
