Terms of Service

Effective Date: August 23, 2025

These Terms of Service (“Agreement”) form a legal agreement between Monitoring Client LLC, doing business as Watchman Monitoring (“Watchman Monitoring,” “WM,” “we,” “our,” or “us”), and you (“you” or “your”), as a user of the Watchman Monitoring software and services (the “Services”).

By registering for, accessing, or using the Services, you agree to be bound by this Agreement. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to accept this Agreement on its behalf. You must be at least eighteen (18) years of age to use the Services.

1. Description of Services

Watchman Monitoring Software: A software-as-a-service offering that monitors the health of Mac, Windows, and Linux computers. The Services include a monitoring agent that may be installed on devices, as well as a subscriber dashboard to view and manage reports.
License: Subject to your compliance with this Agreement and payment of all fees, WM grants you a limited, non-transferable, non-exclusive, revocable license to use the Services for your internal business purposes or to provide managed IT services to your clients, during the term of your subscription.

2. Registration and Accounts

To access the Services, you must register an account and provide accurate, current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You agree to notify us immediately of any unauthorized use.

If you are an IT service provider, you may use the Watchman Software to support end-users, but you may not share your subscription or credentials with another IT provider or unrelated third party.

3. Restrictions

You may not:

Sell, sublicense, or transfer the Services except as permitted in writing.
Reverse engineer, decompile, or attempt to access the source code of the Services.
Modify or create derivative works of the Services.
Use the Services for unlawful purposes, to transmit harmful code, or to harass others.
Remove proprietary notices or trademarks from the Services.
Use the Services in a way that competes with WM.

4. Payment

Fees: You agree to pay all subscription fees according to your chosen plan. Fees are non-refundable except as required by law.
Late Payments: Overdue amounts may accrue interest at 1.5% per month (or the maximum rate permitted by law).
Taxes: Fees are exclusive of applicable taxes, which are your responsibility.

5. Term and Termination

Term: This Agreement continues for the term of your subscription and renews automatically unless canceled in your dashboard.
Termination by You: You may cancel your subscription at any time; however, fees already paid are non-refundable.
Termination by WM: We may suspend or terminate your access if you breach this Agreement, fail to pay fees, or misuse the Services.
Effect of Termination: Upon termination, your license ends and you must stop using the Services.

6. Intellectual Property

All rights, title, and interest in the Services, software, and documentation remain with WM and its licensors. Except for the limited license granted above, no rights are transferred to you.

If you provide feedback or suggestions, you grant WM a perpetual, royalty-free license to use them without restriction.

7. User Content

If you submit data, logs, or other content through the Services, you represent that you have the necessary rights and permissions. You grant WM the right to process and use such content solely to provide and improve the Services.

8. Confidentiality

Any non-public information disclosed by WM to you, including product plans or pricing, is WM’s confidential information. You agree to protect such information and use it only as permitted under this Agreement.

9. Privacy

WM collects and processes personal information as described in our Privacy Policy, which is incorporated by reference.

10. Disclaimer of Warranties

The Services are provided “AS IS” and “AS AVAILABLE.” WM disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or secure.

11. Limitation of Liability

To the maximum extent permitted by law:

WM is not liable for any indirect, incidental, consequential, or punitive damages, including lost profits or data.
WM’s total aggregate liability for any claim related to the Services will not exceed the fees you paid in the six (6) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless WM, its affiliates, officers, and employees from claims, damages, or expenses arising out of your use of the Services, your breach of this Agreement, or your violation of law.

13. Disputes and Governing Law

Governing Law: This Agreement is governed by the laws of the State of California, without regard to conflict of law principles.
Arbitration: Any disputes will be resolved by binding arbitration in Sacramento, California, under the Commercial Arbitration Rules of the American Arbitration Association. You waive any right to a jury trial or to participate in class actions.

14. General

Force Majeure: WM is not responsible for failures due to causes beyond its control.
Assignment: You may not assign this Agreement without WM’s consent. WM may assign it in connection with a merger, acquisition, or sale.
Entire Agreement: This Agreement, together with the Privacy Policy, constitutes the entire agreement between you and WM.
Notices: Notices to WM must be sent to the address below.

15. Contact Us

Watchman Monitoring
Monitoring Client LLC
c/o Sacramento Labs LLC
5960 S Land Park Dr #1045
Sacramento, CA 95822
United States
Email: support@watchmanmonitoring.com