- All
- Case Studies
- ChromeOS Monitoring
- Dashboard
- Linux Client
- Mac Client
- News
- Release Notes
- Success Stories
- Windows Client
- All
- Case Studies
- ChromeOS Monitoring
- Dashboard
- Linux Client
- Mac Client
- News
- Release Notes
- Success Stories
- Windows Client
How to Raise Prices in Your MSP to Keep Pace With Inflation
After more than two years of pandemic-induced economic turmoil, the world is now facing surging inflation. Globally, economists are anticipating a strong recession by mid-2023. In some places, recession has already arrived. In your MSP, you’re almost surely staring down cost increases for the hardware and software you supply to clients, the software and services you use to run your business, and perhaps most significantly, the wages you pay. I’m going to guess any rise you’ve seen in hardware costs is already being passed along to clients. But what about softer costs? Is it time to raise prices on your services to keep pace with inflation? The answer is almost certainly yes. “Many economists fear that inflation will be more persistent than originally anticipated,” Oracle’s Megan O’Brien points out in a blog post. Over time, some things, like energy bills, may come back down but other expenses, like wages, probably won’t. That means to maintain your margins in a largely service-based business, you’ll need to raise prices at some point, and putting it off for too long can hurt your business in a big way. “Pricing affects the bottom line—usually faster and deeper than almost any other business action. You have to make those ...
Read More →
Mac Client 7.1.1.132 – Improvements for Daylite, Time Machine, and Carbon Copy Cloner
Watchman Monitoring is happy to announce release of agent 7.1.1.132 for macOS. This release includes support for Daylite version 2022 and greater, improvements in reporting Time Machine status, along with additional Carbon Copy Cloner fixes. This release also includes macOS update reporting to reflect Apple RSR versioning from Mac agent 7.1.1.117. Watchman Monitoring has been tested with macOS 14 Sonoma. Features Adds support for Daylite v2022 and greater Changes Improves reporting of Time Machine status Fixes Fixes false Carbon Copy Cloner not finding successful task warning Fixes an issue where a warning would be sent prior to the warning threshold About the Update Process This release will automatically deploy Tuesday, October 3rd, 2023. The auto-update process will apply to computers as they perform their hourly check-in. Not receiving updates across your install base? How to handle out-of-date agents. A list of known issues is located at: http://34.212.152.214/known-issues. Deprecated Plugins Gruntwork With the announcement of end-of-life support for Gruntwork, the related plugins (named “Maintenance”) are no longer being distributed, and will be removed from dashboard prior to the August 1st deadline. Kandji The third-party plugin which reports some Kandji-related information is no longer available for distribution, and is no longer included.
Read More →
Mac Client 7.1.1.111 – Improvements for CrashPlan, Backblaze, and Apple Silicon
Watchman Monitoring is happy to announce release of agent 7.1.1.111 for macOS. This release includes support for CrashPlan 11, improvements in reporting processor and RAM information for computers with Apple silicon processors, along with additional Backblaze fixes and features. Features Adds support for CrashPlan Client 11. Backblaze plugin now reports full disk access status, remaining and total backup stats. Adds a PreferencePane option to adjust days before the Backblaze warns of errors. Adds support for newer versions of ConnectWise Control agent installs. Changes Improves reporting Apple Silicon RAM and Processor names. CrashPlan subscription expirations now report as Current, unless they are failing No longer reports virtual RAM modules when the agent is running in VM. Fixes Fixes an issue where a verified disk may prevent the reporting of a disk with a failing SMART status. Corrects an issue which could report outdated Carbon Copy Cloner information. Additional fixes for the Backblaze plugin About the Update Process This release will automatically deploy Wednesday, June 28th, 2023. The auto-update process will apply to computers as they perform their hourly check-in. Not receiving updates across your install base? How to handle out-of-date agents. A list of known issues is located at: http://34.212.152.214/known-issues. Deprecated Plugins Gruntwork With ...
Read More →
Mac Client 7.1.0.144 – Improvements for Backblaze, Apple Silicon, & Root Capacity reporting
Watchman Monitoring is happy to announce release of agent 7.1.0.144 for macOS. This release includes improvements for reporting the Apple Product Description for computers using Apple silicon. Backblaze reporting is improved, as well as the tracking of Apple’s “Purgeable Space” when no user is logged in. This release also fixes an issue with a group installer package when a single quote ‘ was in the group name. Changes Cleaner output of Backblaze plugin results in the Watchman Monitoring dashboard Fixes Reports the Product Description for more computers using Apple silicon Report purgeable space when a user is logged out Fixed installer issue when a single quote was in the group name Fixed an issue with a pound signs (#) in Contact Menu URLs About the Update Process This release will automatically deploy Monday, April 3rd, 2023. The auto-update process will apply to computers as they perform their hourly check-in. Not receiving updates across your install base? How to handle out-of-date agents. A list of known issues is located at: http://34.212.152.214/known-issues.
Read More →
Mac Client 7.1.0.120 – CCC, CrashPlan, and Contact Menu updates
Watchman Monitoring is happy to announce its agent 7.1.0.120 for macOS. This release includes fixes for monitoring Carbon Copy Cloner, CrashPlan Client, and addresses issues launching applications via the Contact Menu. Fixes CrashPlan Plugin results should no longer omit the contact information (Org and Name) Issues stemming from regional date/time issues are addressed in Carbon Copy Cloner The Contact Menu will more reliably launch TeamViewer application variants. Issues preventing some LaunchDaemons jobs from being stopped on removal have been addressed. About the Update Process This release will automatically deploy Wednesday, January 11th, 2023. The auto-update process will apply to computers as they perform their hourly check-in. Not receiving updates across your install base? How to handle out-of-date agents. A list of known issues is located at: http://34.212.152.214/known-issues.
Read More →
Mac Client 7.1 – Support for Ventura, CCC 6, and an updated Contact Menu
Watchman Monitoring is happy to announce its agent 7.1 for macOS. This release includes macOS Ventura (13) compatibility, Carbon Copy Cloner v6 reporting, and updates to the Contact Menu. Features Support for Carbon Copy Cloner v6 Fully universal agent which no longer requires Rosetta 2 Changes Installation on macOS require version 10.13 or greater. Existing agents on computers running 10.11 or 10.12 may continue to report, but will no longer receive updates. Contact menu changes. See Watchman Monitoring’s Contact Menu for more. ABOUT THE UPDATE PROCESS This release will automatically deploy Tuesday October 18th, 2022. The auto-update process will apply to computers as they perform their hourly check-in. Not receiving updates across your install base? How to handle out-of-date agents. A list of known issues is located at: http://34.212.152.214/known-issues. Please note: Installers created before March 8, 2022, contain installation scripts written in python, and need to be replaced. Read more here: old installer versions.
Read More →