Privacy Policy

Effective Date: August 23, 2025

Monitoring Client LLC, doing business as Watchman Monitoring (“Watchman Monitoring,” “WM,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our services, including our monitoring software (“Agent”) and our website at www.watchmanmonitoring.com (together, the “Services”).

This Privacy Policy replaces prior versions and was updated in August 2025 to reflect the transfer of Watchman Monitoring to Monitoring Client LLC.

1. Data Collected by the Agent

Our monitoring Agent is designed to provide best-in-class issue detection with minimal collection of personal information.

Information Collected

Unique ID: A random identifier is generated at installation.
Group name: Assigned by the subscriber to organize reports.
Computer details: Serial number, hostname/computer name, and the short username of the last logged-in user.
Backup status: In some cases, the email address tied to online backup systems may be reported. Admins can disable this.

Information Not Collected

The Agent does not:

Track screen or keyboard activity
Inspect browser history, emails, documents, or other user-created files
Send raw system logs (only summarized test results are reported)
Collect a computer’s physical location (except when a device is reported stolen or missing, in which case an admin may request a one-time reporting of the IP address)

The Agent uses read-only commands. It is not a computer management system. Issues are reported only to the subscriber (typically an IT professional or organization).

2. Data Collected by Our Website and Services

When you interact with our website or subscriber portal, we may collect:

Account Information: Name, email address, billing details, and login credentials.
Support Information: Messages, tickets, and related communications.
Payment Information: Processed by trusted third-party vendors (e.g., Stripe).
Usage Data: IP address, browser type, device type, and interactions with our Services.

We use cookies, web beacons, and similar technologies to:

Enable sign-in and session management
Store preferences
Prevent fraud
Analyze service performance

You can manage cookies via your browser settings.

3. How We Use Information

We use the information collected to:

Deliver and improve our Services
Notify subscribers of issues detected by the Agent
Provide customer support
Process billing and account management
Ensure security, prevent abuse, and comply with legal obligations

We may use aggregated or anonymized data (that does not identify you) for reporting, research, and product improvement.

4. Sharing of Information

We do not sell personal information. We may share information only in these limited cases:

Service providers that help us operate the Services (billing, hosting, support, analytics).
Affiliates or contractors engaged by Monitoring Client LLC, subject to this Privacy Policy.
Legal reasons, such as complying with a subpoena, law, or protecting rights and safety.
Business transfers, such as a merger, acquisition, or sale of assets.

5. Data Location & Security

Data is hosted in the United States on Amazon Web Services (AWS).
We use encryption in transit and at rest, and access is limited to authorized personnel.
No system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on where you live, you may have the right to:

Access, correct, or delete your personal information
Restrict or object to certain processing
Request data portability

Subscribers can manage much of their data through their account dashboard. End-users should direct questions to their IT administrator, who controls how Watchman Monitoring is deployed.

For requests, contact us at support@watchmanmonitoring.com.

7. Children’s Privacy

Our Services are not directed at children under 16, and we do not knowingly collect information from them.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted at www.watchmanmonitoring.com/privacy-policy with an updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, contact:

Watchman Monitoring
Monitoring Client LLC
c/o Sacramento Labs LLC
5960 S Land Park Dr #1045
Sacramento, CA 95822
United States
Email: support@watchmanmonitoring.com