Author name: Ian Alexander

Zendesk Integration Update: Migrate to Oauth and fix two way integration

We are happy to announce that we have upgraded  our Zendesk integration.  We have added support for Oauth client based authentication  and behind-the-scene changes to how tickets are updated. If you use Watchman Monitoring’s Zendesk integration , here’s what’s changing and what you should do about it. Connect with with OAuth The biggest change is

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Windows Client 1.6.2.4 – Volumes and BitLocker Plugin fixes, Cisco MAC addresses, and more

Rolling out to all subscribers starting Tuesday, May 5, 2026 (1400 UTC / 9:00 AM Central) Auto-update connectivity fix Earlier this year our load balancer infrastructure dropped support for TLS 1.0 and 1.1 in line with current security standards. The Monitoring Client’s auto-updater (a third-party component compiled against .NET 4.0) defaulted to those older protocols

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New Releases: ChromeOS Monitoring and HaloPSA Integration

We have two major features to announce today. Both ChromeOS monitoring and HaloPSA have been running in early access for the past few months, and we’re now making them available to all Watchman Monitoring customers. ChromeOS Monitoring Back in September we sent out a survey asking what Watchman Monitoring users wanted us to build. ChromeOS

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Watchman Monitoring Release: Outgoing Webhooks Now Available

We’re excited to announce the release of Outgoing Webhooks—a feature that lets you integrate Watchman Monitoring with the tools your team already uses. This has been one of our most-requested features, and we’re thrilled to finally deliver it. Real-Time Notifications Where You Need Them Outgoing Webhooks send real-time notifications when events occur in your Watchman

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How to Raise Prices in Your MSP to Keep Pace With Inflation

After more than two years of pandemic-induced economic turmoil, the world is now facing surging inflation. Globally, economists are anticipating a strong recession by mid-2023. In some places, recession has already arrived. In your MSP, you’re almost surely staring down cost increases for the hardware and software you supply to clients, the software and services you use

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