Troubleshooting a Client that fails to run
Problem: The client does not run as scheduled.
Check to make sure that the Launch Daemons are loaded with the following terminal command:
sudo launchctl list | grep monitoringclient
If the Launch Daemons are loaded, the output should be something like:
-
0 com.monitoringclient.client
-
0 com.monitoringclient.updater
X - com.monitoringclient.diskjournald
If an error is returned, report the issue to Watchman Support.
Problem: The client runs but does not report.
Force-run the Monitoring Client with the following terminal command:
sudo /Library/MonitoringClient/RunClient -F --log
This command can also be sent without sudo via Apple Remote Desktop by sending it to run as root.
Email any output or error messages to Watchman Support.
Problem: Not receiving updates.
The following two commands will attempt to run the Monitoring Client Updater.
sudo /Library/MonitoringClient/Utilities/UpdateClient -F
sudo launchctl start com.monitoringclient.updater
Email any output errors to Watchman Support.
Problem: Plugin X is not working.
If there is a problem with a particular plugin, the plugin can be run directly to understand what is happening. Open a terminal and give the path of the plugin:
sudo /Library/MonitoringClient/Plugins/[plugin_name].plugin
Report any error output and any system information relevant to the particular plugin (such as your Time Machine configuration for problems with check_time_machine.plugin) to Watchman Support.