Notes about merging Zendesk tickets

There are cases when an issue reported by Watchman Monitoring needs to be muted by a ticket other than its initial ticket.

• The issue might be mentioned in a separate ticket.
• Two issues may be reported about a single computer, and you wish to close one.

• You wish to pro-actively prevent a ticket from being created:

  • A customer reports their TimeMachine has failed, and you wish to prevent the coming alert.
  • A CrashPlan PROe mount point fails, and you wish to mass-mute reports from affected computers.

In these cases, a plugin can be muted by the ticket number you feel is most appropriate:

Use the Plugin’s Actions menu to select Muting Options:

Enter the relevant ticket number, and click Save.

Still stuck?

Email [email protected] and a human will read it, or ask the community.

Last updated 5 February 2023.